POLICY
- QUALITY MANAGEMENT SYSTEM
- QMS001 Control of Documented Information maintained
- QMS002 Control of Documented information retained
- QMS003 Internal QMS Audit
- QMS004 Control of non-conforming outputs
- QMS005 Non-Conformity & Corrective Action
- QMS006 Documents of External Origin
- QMS007 Management Review
- QMS008 Change Control
- HUMAN RESOURCE MANAGEMENT
- HRMO01 Job Descriptions
- HRM002 Recruitment
- HRM003 Induction of New Employees
- HRM004 Training
- HRM005 Appraisals and Reviews
- HRM006 Employee Discipline Procedure
- HRM007 Termination
- HRM008 Employee File
- HRM009 Health and Safety
- HRM0010 Guideline for operations during Covid-19
- FINANCE & ADMINISTRATION
- FIN001 New Customer Set Up
- FIN002 Statement Process
- FIN003 Debt Collection Procedure
- FIN004 Procurement Process
- FIN005 Supplier Evaluation
- FIN006 Approved Suppliers
- FIN007 Supplier Payment
- FIN008 Banking & Bank Reconciliation
- QUALITY ASSURANCE
- QAM001 Standard Operating Procedures
- QAM002 Calibration and Verification
- QAM003 Registration of Products
- QAM004 Import Process for Registered Products
- QAM005 Import Process for Non-Registered Products
- QAM006 Supplier Quality Evaluation
- QAM007 Destruction of Non-Conforming Product
- QAM008 Pharmacovigilance
- QAM009 Product Recall
- OPERATIONS
- OPS001 Storage of Products
- OPS002 Receiving
- OPS003 Pick & Pack
- OPS004 Dispatch
- OPS005 Returns
- OPS006 Inventory Control
- OPS007 Quarantine of Non-Conforming Product
- OPS008 Maintenance of Critical Equipment
- OPS009 Cleaning of Facilities
- OPS010 Pest Control
- OPS011 Access Control
- OPS012 Logger for Delivering Cold Chain Consignment
- CUSTOMER SERVICE
- CUS001 New Customer Evaluation Process
- CUS002 Order Processing
- CUS003 Returns Process
- CUS004 Complaints Procedure
- CUS005 Customer Communications
- CUS006 Customer Satisfaction Survey
- COMMERCIAL
- COM001 New Product Evaluation
- COM002 Market Segment Evaluation
- COM003 Named Patient Product Supply
- DISASTER MANAGEMENT
- DM001 Disaster Management